Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly -

For urgent orders please email before placing the order to ensure we are able to get it to you before your required date.



Free shipping for orders over $150 just use code FREESHIPPINGXOX




Australian Standard Shipping Costs - $8.00

Australia Express Shipping Costs - $10.00


International Standard Shipping Costs 

New Zealand - $12.00

New Zealand Express $29.00

Rest of the World - $20.00



Please note international orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order. Unfortunately we can not send to Russia. All Orders with Russian Addresses will be cancelled. 



  • We are unable to redirect orders once they have been dispatched.
  • If you receive a collection slip in your letterbox to pick up your parcel from  the nearest post office, please do so ASAP or it will be sent 'return to sender' after 3 days and you will be responsible for postage charges for us  to return it to you.
  • If your Australia Post or DHL tracking number shows that your parcel has been delivered Jewels and Charlie are not responsible for replacement. Any damaged goods during transit will be exchanged after the damaged product is returned to Jewels and Charlie Store.



Once an order is submitted we are unable to change or cancel the order.



Please note that GST and tax calculations are based on the country specified in your shipping address.



Please allow extra time for shipping during the christmas period.


Jewels and Charlie Jewellery

Be in the know for all new pieces and events..